FREQUENTLY ASKED QUESTIONS

Go to the FansFirst homepage and click the logo for the event you participated in. This will bring you to the login page for your event.

On the Event Login Page:

Click "Recognize Me" if you simply want to redeem your code.

OR

Click "Sign In" to create or sign into your account. (Recommended) If you have an existing account, enter you login info and click "Sign In." If you don’t have an account, click "Sign Up."

Next, you’ll be brought to a Recognition page, where you’ll enter some basic information in regards to your recognition. You can choose whether you’d like to submit a story (and optional photo), or a video. Once you’ve filled out all the necessary information, click "Submit."

Congratulations, you're all set! You’ll receive a certificate in your email.

When you create an account, you can:

  • Recognize fellow teammates
  • Redeem and track all of your recognitions in one place
  • View important documents
  • Participate in community forums

If you simply want to redeem your code without the above benefits, click "Recognize Me."

No, your login credentials will be the same for all Fans First events you participate in!

Please note, however, that an event admin needs to add you to the database for each event you participate in.

If you’ve created an account for a Fans First event in the past, simply use that same email address and password to log into the event you’re currently participating in.

Go to the FansFirst homepage and click the logo for the event you participated in. This will bring you to the login page for your event. As long as you are in the event database, you will be able to sign in.

If you see a red error message that says, "We couldn't find your account" on the Sign In page:

  • Double check your email address. Be sure to use the email address that you used when registering to take part in the event. Your email must match the information we have on file.
  • If you still can't sign in, please contact us.

If you see a red error message on the Create Your Account page that says, "Your information did not match our records":

  • Double check your email address. Be sure to use the email address that you used when registering to take part in the event. Your email must match the information we have on file.
  • If you’re still having trouble signing up, please contact us

No problem! On the event login page:

  • Click "Sign In", then click "Forgot Password" (below the Password field)
  • Enter the email address you registered with
  • Click "Send Link"

You'll be emailed a link, directing you to a Reset Password page.

Note: If you can't find your event login page, go to the FansFirst homepage and click the logo for the event you participated in. This will bring you to the login page for your event.

Go to the FansFirst homepage and click the logo for the event you volunteered at. This will bring you to the login page for your event.

Click "Sign In" to create or sign into your account.

Prizes are specific to each event. Create an account for each event you participated in.

To create an account:

  • Go to the FansFirst homepage and click the logo for the event you participated in. This will bring you to the login page for your event.
  • Once there, click the "Sign In" to create or sign into your account.

Winners will be selected two weeks after the event and notified via email. Winner stories will be featured on the event home page of the site. All teammates registering a story will be automatically entered to win grand prizes.

Good luck!

Go to the FansFirst homepage and click the logo for the event you participated in. This will bring you to the login page for your event.

Click "Sign In", then click "Single Sign On". This will bring you to a secure page to sign in using your NFL credentials.

Your event’s website is still being created, and registration has not yet opened. Check back soon!

Go to the FansFirst homepage and click the logo for the event you participated in. This will bring you to the login page for your event.

Click the "FAQ" link in the top right corner.

You can also create an account to participate in community forums. Your fellow teammates may be able to answer your question!

If you have any questions that can't be answered here, or on the event’s FAQ page, please contact us.

IF YOU HAVE ANY QUESTIONS, PLEASE CONTACT US